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THE PURCHASE DIDN'T ARRIVE
Hello everyone,
I've always had good experiences buying, but in August I had an issue with a purchase I made from a seller with a good reputation and many sales. However, the order never arrived.
I filed a claim with eBay, but it was rejected, as was the subsequent appeal. When tracking the shipment, it clearly shows that the seller asked the postal service to return the package to its original address. It is worth noting that I have tried to contact them by message on multiple occasions without success. (I've sent them more than 50 messages)
Has anyone had a similar problem or know how to proceed in situations like this?
Thanks for any advice you can give me.
1 comment
cinthia@ebay
Hello @yago_4492,
Thank you for your message. I understand that you have already opened a case and you will be able to appeal in the following 30 days after the case has been closed, if the tracking number shows that it has been delivered to the seller. I suggest that if this is the case, contact us on our Help Page, at the bottom of the page and ask us to escalate the case.
Best regards
Cinthia
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