The messages section on the Ebay website is not working | Help Among Users

anmagoque12 · 2024-12-09T07:42:08.684000Z

I connect to Ebay from the Ebay.es website. I use a desktop PC with W11 and the Microsoft Edge browser for this. Since the design of the messages section was changed, back around November 8th or 9th, I can’t open any message and I can’t interact. I can read them from Outlook because Ebay sends a copy of the message to my email, but I can’t open them or reply to them on Ebay.I’ve contacted Ebay customer service twice since then, and they told me the same thing both times: that it’s a technical issue they are aware of and that the only solution is to wait for the technicians to fix it. I think it’s excessive that the technicians haven’t been able to resolve the issue in a month.It must be a problem that affects such a small number of people that they simply haven’t bothered to fix it. I don’t think I’m the only one with this problem. There is a message here from November 8th from someone describing the same problem; someone gives them the solution of clearing the browser’s cookies and cache, but I’ve tried it and it doesn’t work.However, I think the problem is very specific and probably has something to do with the browser’s personal settings, although I don’t know exactly what needs to be changed. I came to this conclusion because from the Ebay app on an Android device I was able to use the messages section, and even through the website, on a family member’s laptop I managed it too.Since Ebay has abandoned me, I ask that if anyone knows how to solve it, please contact me.

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The messages section on the Ebay website is not working | Help Among Users | eBay Spain