Marked as delivered, but the package never arrived at the address | Help Among Users

rodri_6674 · 2024-02-22T15:42:49.706000Z

Hello, on January 12, 2024 I bought an item from a seller in the United States, who sent me the package normally (to Mexico), but it was returned (January 24) because it contained a lithium battery, so he had to send it back (February 8) with another tracking number. The first shipment was with USPS and the second shipment was with UPS. The second shipment was dated February 8, and it had no customs problems or anything like that; aside from all this, the shipment contained duties and taxes, which means that when I had to receive the package I had to pay the customs duties, which is no problem for me. On February 19 the tracking number was marked as the package received, but that same day I did not receive any call on my cell phone nor did they come to my home, I waited until the next day and there were no movements, so I marked the package as not received, and I sent a message to the seller, who has not responded to the message to this day. I have to wait until February 24 for Ebay to be able to help me with my issue. I would like to know what else I have to do in this case 😞

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