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They closed my case and the tracking number hasn't had any movement for a month.
hi folks
On September 6 I bought an item, it said it would arrive on October 9, the days went by and nothing arrived, on October 11 I opened the case, the seller retr0mania-shop sent me a message telling me that the package had arrived at a pickup point and that it was returned because it was not picked up, that they had been sending me messages, emails and SMS, I didn’t get anything and I didn’t know anything, otherwise I would obviously have picked up my package, the seller tells me to send it back to me if I pay the shipping costs, I told him I wanted my money, eBay closes the case on me because the seller provides them with a tracking number that I show you here so you can explain to me what it means.
eBay tells me it was waiting to be delivered at a pickup point near my location, and that’s where I don’t understand what’s happening because I don’t see any movement since September 22, did they keep my item? does the shipping company have it? I’m saying that if he has it, why did they return it to him, and besides that I saw the same item listed for sale again, and I don’t think he has another one since it’s a rare retro item that’s hard to get and expensive, since eBay closed the case on me and the seller doesn’t जवाब to my messages, what can I do?
javmalag67
OP2 years agofinally the folks at PayPal have refunded my money, two months for it, two months to check a tracking number, whatever one has in efficiency, the other has in speed
javmalag67
OP2 years agowhat a lot of help, man, they help more than the red cross folks do with those who come in boats, I'm surprised.
the tracking number has no movement because simply it expired and was sent to the seller, here is the new tracking number that the seller did not provide to ebay and they were fooled.
I don't know how they can be so incompetent as to close a case with an incorrect tracking number, the correct tracking number is this one that I put, where it shows that the seller kept my package and won't refund my money, I'll have to turn to PayPal, because ebay leaves a lot to be desired by taking the side of a seller who doesn't refund the money after they returned my package and who no longer პასუხs to my messages, I was going to buy a lot of things on ebay, but now I'm going to have to turn to vinted and wallapop so I don't get scammed again.
cinthia@ebay
Hello @javmalag67,
Thanks for your message, I understand that the seller has already received the item back, so you’ll be able to appeal the case with this new information. Please note that only one appeal per case is allowed, and if you have already appealed the decision before, it will not be possible to do so a second time.
It is the buyers’ responsibility to make sure they check the tracking number and, if the carrier requests certain information or the collection of the package, buyers must do so at the appropriate time and without delay.
To start this process, go to our page Appeal eBay’s decision on a return request or item not received (for buyers).
I hope this information is helpful and send you my regards.
Cinthia
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javmalag67
OP2 years agoPayPal people are no slouch either... the estimated resolution date has changed already five times!! Do they take that long to look at a tracking number? and this time I put in all the information I had, I don't know when they're going to give me my money back.
PS: it is also the seller's responsibility to let the buyer know what they are going to do with the shipment, I mean, if I don't know where they're going to send it I can't pick up any package, no matter how much they "notify" me, and what bothers me most about all this is that I give them a negative and it doesn't show up.