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It tells me at the same time that the order could not be shipped, and that it is on its way
I placed an order to the USA, and the order is supposedly on the way, but when I try to track the shipment, it says it couldn’t be sent. And it also won’t let me file a claim or contact eBay to say I haven’t received the order because it’s still within the estimated delivery time.
Does anyone know what I can do? Thanks a lot!
1 comment
cinthia@ebay
Hello @ubedapol,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below I’ll tell you how to open the request yourself so you can begin the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the "Ask eBay for Help" option.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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