I have been asked to return an item and the address is old | Help Among Users

carteles360 · 2026-03-04T18:45:37.894000Z

Good afternoon, A buyer who did not read the description properly has requested a return, and eBay has automatically accepted it. The return address was old and I changed it once the return had already been accepted. I don't know whether it has been updated for the buyer or not, or the procedure they need to follow. I have sent them the correct address via chat and WhatsApp, but I don't know whether they need to write the address themselves or whether it goes on a label generated by eBay. I can't get in touch with eBay support, only FAQs appear for me. Where will the package be sent to? How can I speak to someone in eBay support? Thank you very much. Regards.

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I have been asked to return an item and the address is old | Help Among Users | eBay Spain