I received a fake product

Question

Hi! I need help, I received a fake product from a seller with a positive reputation. When I asked for a refund, they denied it, pointing out that the product codes they sent do not match the one I received. What can I do? I paid a huge amount for this product thinking it was original, just as its description says.

cinthia@ebay · Accepted Answer

Hello @niclaurieva0,    Thank you for your message. I’ll be happy to help you. On eBay, we have protection to cover your purchase in situations like these. If the item you received doesn’t match the description in the original listing or if it arrived damaged or defective, you’re covered by the eBay Customer Guarantee. You can return it even if the seller’s return policy says they don’t accept returns.    Below, I’m sharing how you can open the request you...