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They refunded me because one product didn't arrive, but I still have one question
Good day. I bought a product but it didn't arrive within the established timeframe and when I appealed they refunded me. Since I bought it, the seller gave me a tracking number in DHL where it says that it's on the way but it hasn't been updated for more than a month now. My question is whether the product will still arrive if it is still on the way or whether it will be returned to its origin because it is necessary, it doesn't matter to return that refund.
1 comment
cinthia@ebay
Hello @leamor_48,
Thank you for your message. I understand that you have already received your refund and normally, once you receive the refund, the transaction is canceled and it is not possible for you to receive the item.
Refunds are offered when it is unlikely that you will receive the item, whether because it has been damaged, lost in transit, etc. so I doubt that you will receive this item and this is the reason why the refund was processed.
I hope this information is helpful.
Best regards
Cinthia
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