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They refunded me an order that in the end just arrived late
Hello. I hope you can help me.
I bought an item on June 19, 2024; it was a shipment from Japan to Mexico.
Since I know the dates are only estimates, I was going by the package tracking.
It was supposed to arrive on Saturday, July 13, but it didn’t arrive
I gave it time because I know tracking takes a while to update
On Monday, July 15, I checked again and found a message saying that the package was returned because apparently my address or the destination was exactly that. "Unknown."
I told the seller about this and their solution was to give me a refund, which arrived on the 16th.
Today, Thursday, July 18, has come.
The package finally arrived.
It was most likely a logistics error by the shipping agency in my country.
I contacted the seller explaining it, but they aren’t replying to me.
Now that I know all this.
How can I pay for the item one more time through eBay without having to return it?
I really want to pay for it.
alvaro@ebay
Hello again,
We’re glad to see that the information provided can be helpful to you.
The payment methods covered by our Customer Guarantee Program are the ones you mentioned, but if, as we explained, you make a payment outside the platform to return the aforementioned amount to the seller, that would be something you would have to agree with the seller in question.
Please also keep in mind that if the seller has already issued a refund voluntarily, you are not required to open a return request, as we explained, your best option in this regard would be to try to communicate with them to find a solution.
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This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
jesusb_81
OP1 year agoHi, Álvaro.
I know it’s been more than a month since you advised me; I had completely forgotten to stop by here to thank you for it.
In the end I was able to get in touch with the seller shortly after starting this inquiry.
We were able to resolve the refund issue without any kind of problem; and for a little over a month now, the system has not sent me any message about detecting anomalies or committing violations.
So I’m assuming everything is going well.
Once again, I appreciate it even if it’s a bit late, for the time and interest in helping me.
alvaro@ebay
Hello,
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages,from where you can request assistance in Spanish when contacting us.
You are honored by what you mention, and please note that if the seller has already issued a refund, you can return the order amount to them, if you wish, but this would only be possible by reaching an agreement with the seller outside of any claim or cancellation made through eBay.
We would recommend that you keep trying to communicate with the seller to find a solution.
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This space is for "User to User" comments and help; in this channel, we won't be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels
jesusb_81
OP2 years agoHello Alvaro. Thank you very much for taking a moment to reply and help me.
I imagine that payment methods outside of eBay would already be using other tools like Ppal, Gpay, or international deposits as long as they are visa, right?
In any case I will try to contact the seller before the system asks me to return the package since in the end that would be a disadvantage and even something recursive for both of us.
As for the links you provided, I will save them.
Since I used this space that I found at hand to get an idea.
Sorry for my ignorance about it, this is the first time I've gone through this.
Thank you very much