I feel scammed by eBay | Help Among Users

rosariro_1 · 2024-11-14T12:24:18.039000Z

Dear eBay buyers and owners, I’m writing here to see if someone can help me. I’m reaching out to file a formal complaint about the recent experience I’ve had with the purchase of a hearing aid through the eBay platform. Unfortunately, this situation has been very frustrating and disappointing. It is important to point out that the hearing aid worked properly until November 28, that is, 15 days after the three months had passed. This means I did not have the chance to file a claim before that date. On July 12, I bought a hearing aid that, as I have discovered, is prohibited for sale; it is a trial hearing aid. I have tried to resolve this problem by contacting the seller on seven different occasions, as well as filing a formal complaint with eBay. However, all my requests have been closed by eBay with the explanation that more than three months had passed since the purchase and that I had not claimed before. I couldn’t file a claim during that period because it was working well; in fact, I advised some friends to buy because I was very happy with the seller and the eBay platform seemed safe to me. In eBay’s advertising it says you can "buy with confidence," that there are "sellers you can trust" and that they are always "willing to help." In my case, none of these claims has been met. I feel cheated by the seller, who is still operating on the platform, and disappointed by the lack of support I have received from eBay. The only thing I have asked for is that they help me reconfigure it, which, according to what I’ve been told, is the only solution I have so I don’t lose all the money invested in the hearing aid, plus customs fees and taxes. I kindly ask that if anyone can help me, please contact me. Thank you

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