Locked
Discussion interactions are currently paused.
Message “This order has an ad that violates our policies”
I sold an original Barcelona T-shirt and I got that message in red after making the sale. It’s my first sale and I’d like to know what that message means. I also want to know if, after receiving that message, I can go ahead with the
sale and ship it or, on the contrary, if I’m going to have problems.
And I’d also like to know if I can ship it on my own/outside eBay and if, in addition to the fees eBay charges, I’m going to have to pay VAT or some tax. I’m not a business or anything.
1 comment
alvaro@ebay
Hello,
If your listing has been removed for violating eBay policies, we recommend reviewing the notification you received and not posting similar listings to avoid consequences on your account.
Likewise, we advise not to complete sales outside the platform, and keep in mind thats fees for sales on eBay are calculated based on ehe total sale amount, which is the full amount paid by the buyer, including handling costs, the shipping service selected by the buyer themselves, VAT and any other applicable fees, so it does not matter where you paid for the shipping label, it will be calculated on the total sale cost.
Make sure to review this guide for more information on the matter.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.