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My purchase doesn’t appear in the history
I bought a product on eBay, PayPal gave me the option to pay for it in three installments and that’s what I did.
but the product doesn’t appear in my purchase history, but the bank has held the first payment.
eBay doesn’t give me a clear answer to know what’s going on, and the seller says they haven’t received any purchase.
eBay should have a customer service number for these things
1 comment
cinthia@ebay
Hello @baronbuscador,
Thank you for your message. It is very likely that you completed the transaction with a guest account. Don't worry, you can get the help you need by following these steps. You can check the email you received when you completed payment for the item. This email will have a link that will take you directly to your purchase and the guest account. You will only need to update it to a registered account using an email address that has not been previously used on eBay to continue with this cancellation. You can use this link to make that update. There is no charge for having a registered account and it makes communication with the seller much easier to finish this.
If you have no way to access the email address, the best option would be to contact our customer support team here: https://www.ebay.es/help/account/signing-ebay-account/signing-ebay-account?id=4191. While our support team won't be able to help you cancel the order, they can send you an email with the order details and also any tracking information when the item is shipped. You can contact them through the "Need more help?" link in the bottom section of our help pages. To get the order number for the transaction, it should be in the transaction details in your PayPal account or in your bank/credit card account. The transaction details should say something like "ebay O* XX-XXXXX-XXXXX". The "XX-XXXXX-XXXXX" will be the order number, which you can use to get the order details.
You can also visit this page for more information on how to get help. Thank you for allowing me to explain this to you today.
I hope the information is helpful.
Best regards
Cinthia
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