My profile picture doesn't update
Hi! It’s been more than a month since I changed the profile photo on my store’s cover, and it has updated without any problem, but in my profile the old photo still shows. It appears on several Ebay pages, like promotions, or whenever I open the settings. How can I change this? Maybe I need to change it in another section too that I don’t know about?
1 comment
alvaro@ebay
Hello,
We recommend that you carefully read the information on this page, so that you can change the profile photo of your account.
In short, you can do it if you follow these steps:
1. From the Seller Hub in Overview, click on the My Store icon on the right
2. Once you do that, click on 'About' and you will be able to see your username.
3. Click there and on the right side of the page you will be able to see the 'Edit Profile' option with a pencil symbol
4. You will be taken to your profile, where you can change its photo by selecting the aforementioned pencil icon.
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