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My package isn’t moving
Hello, I want to know why my package isn't moving; I have the package tracking number
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Hello, I want to know why my package isn't moving; I have the package tracking number
alvaro@ebay
Hello,
For registered users on eBay.com like you, we would always recommend using the eBay.com forums from this link.
Based on what you’re saying, we recommend that you check both the estimated delivery date for your order and contact the seller to see whether they can provide you with more information about the shipment. We suggest this because, as an online trading platform, we would not have more information about shipments than that provided by each seller.
Please note that eBay offers protection in situations where a buyer does not receive an order, or receives it in conditions different from those described. According to our eBay Money Back Guarantee. you may receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link for information on how to open a claim for an item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond to you or offer a solution, after 3 business days you can ask us for help so that we can try to find a solution for you.
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