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my order appears to be held at asendia
My order appears as held for problematic tax ID with Asendia, it hasn't even left the country yet.
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My order appears as held for problematic tax ID with Asendia, it hasn't even left the country yet.
cinthia@ebay
Hello @oct-4238,
I understand that you have not received your item and at eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’ll explain how to open the request yourself so you can start the process to request a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It is unusual for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request help from eBay if you go into the case from your account and click the option "Ask eBay for Help".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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