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My order hasn’t arrived
My order was supposed to arrive on November 22, 2024. What I don't know is why it hasn't arrived. I didn't use an intermediary; I simply let eBay send it to my home, but I don't know if the order will arrive at my house or if I have to pick it up at my country's customs
1 comment
cinthia@ebay
Hello
Thanks for your message. The tracking number will tell you if it is at customs and you will need to contact the carrier in order to receive it. If the estimated delivery date has already passed and you haven’t received it, you can open a case.
On eBay, we have eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you don’t get a response from the seller, it’s important that you check the estimated delivery date in your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’m telling you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you’re still within those 30 days. You can open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
It’s unusual for sellers to ignore your help request, but if you don’t receive a response after a few days, you can ask eBay for help if you go into the case from your account and click the "Request eBay Help" option.
I hope this information is helpful.
Best regards
Cinthia
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