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I need help, they didn’t send me an auction twice
I bought two products at auction, I canceled the first one and accepted the refund, but they did not cancel the purchase, they only gave me my money back, so I lost money in the currency exchange...
this time the person again does not want to send me the product and I refuse to let them give me a refund... I just want to have my headphones at home? there is no support service in my region, only in the USA, they ask me for an American number, what can I do?
1 comment
cinthia@ebay
Hello @sanabria.a70
Thank you for your message.
I understand your frustration with the purchases you made at auction. Here are some suggestions on how to proceed in this situation.
Unfortunately, eBay does not have the ability to force sellers to fulfill shipping of items if they decide not to do so. The decision to cancel the transaction and issue a refund depends on the seller. Although it is understandable that you would prefer to receive the headphones, the refund ensures you get your money back. Even if this means losing a bit in currency conversion, it is a way to close out the transaction.
To avoid similar problems, we recommend that you contact sellers before making a purchase to confirm that they can ship the item to your region. This can help ensure that the item reaches you without any issues. If you're interested in looking for the same or a similar item, I can help you. Let me know and I'll be happy to help you look for an alternative that meets your expectations.
We hope this situation is resolved in the best possible way. If you have more questions or need additional assistance, don't hesitate to let us know and we'll help you.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Regards
Cinthia
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