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I need help being able to request a refund
I need to get in touch with someone from eBay to help me with an order that I paid for and never arrived, and now when I try to go to the product it says it doesn't exist; however, I have photos and everything showing that the page itself says the order status isn't even shipped
please if anyone knows what I can do.
I already filed a claim and they told me my money would not be refunded
1 comment
alvaro@ebay
Hello,
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages
We're sorry to read what happened. If you opened a claim, and it was closed without liability for the seller, the tracking information may indicate that a delivery attempt was made or that the package was delivered to your address, or even that you opened that claim outside the 30 days after the estimated delivery date, as these are the deadlines for a purchase to be covered by our Customer Guarantee Program.
You can submit an appeal from this page, and if that claim is not accepted for the reasons explained, we would recommend that you try options outside of eBay to understand whether you can receive protection for that transaction.
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