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I need to talk to customer support about an item not received
I'd need to get in touch with customer support about an item not received
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I'd need to get in touch with customer support about an item not received
cinthia@ebay
Hello @rgom462,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below I’ll show you how to open the request yourself so you can begin the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Request eBay Help" option.
I hope this information is helpful.
Regards
Cinthia
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