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I need you to send me a return label, and the seller isn't responding.
I purchased an item, and they sent me a completely different one. I receive an email telling me that my return has been accepted, and that the seller has sent me the corresponding return label, but that is not the case. With today’s message, that makes 4 messages I’ve sent to the seller and they don’t reply. I’m looking for HELP from EBAY, and I can’t find it anywhere. Honestly, it’s very hard to keep buying on this site if things keep going this way. eBay is nowhere to be found. What should I do? How can I contact eBay?.
1 comment
cinthia@ebay
Hello @mipima87,
Thank you for your message. I understand that you have already opened the return case and we have informed you that the seller provided the shipping label. If that is not the case, you will need to contact us directly using our Help Pages. Another quick and free option you have to contact us is by using our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We will be happy to help you, and I’ll be on the lookout for your message.
Best regards
Cinthia
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