Tracking number page won't open

Question

I bought a cellphone shipped from China to Mexico, I try to track the shipment with the tracking number that appears in the purchase, when I click on it supposedly it tries to open a window to view the tracking for it, but the page doesn’t even open, I checked and it says the page is down, is it a scam or what should I do?

cinthia@ebay · Accepted Answer

Hello @benjamperez-0,    Thank you for your message, I understand your concern and considering that the item comes from China, it is possible that on the Correos México page, no information will appear yet, but I encourage you to check the Correos page in China or the carrier's page (DHL, UPS, FedEx, etc.)   Also, remember that your purchase is protected, since on eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like the...