My order doesn’t appear and the charge was made to my bank | Help Among Users

alejmur-25 · 2025-07-05T18:20:40.388000Z

Good afternoon, I placed an order on eBay but it doesn't show up in my purchase history. I didn't receive a confirmation of a successful transaction, but the charge did go through on my bank. I have no way to request a refund because it doesn't appear in my orders. I do have the order number because I took a screenshot, but in my eBay account it doesn't show up. What can I do since my bank has already charged me?

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My order doesn’t appear and the charge was made to my bank | Help Among Users | eBay Spain