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Good afternoon, I have placed an order and I’m asking and they’re not replying to me, the order can’t be cancelled.
Does anyone know the process to follow?
best regards
4 comments
alvaro@ebay
Hello,
As eBay is an online trading platform, we do not have the option to cancel an order. Only sellers can do so, although they would not be obliged to, since when you buy an item on our platform, you commit to purchasing it.
For the future, please bear in mind that, as we explained to you, if you have changed your mind about buying an item and do not want to purchase it, and the seller does not accept the cancellation request, you will have to wait to receive it, and if the seller accepts returns, you will be able to open a return request, in which you would be responsible as the buyer for the return costs.
Please also bear in mind that you can count on protection if you do not receive the order within the estimated delivery date, if you open a claim for an item not received once that estimated delivery date has passed.
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felidonat_0
OP2 years agoSo if it only says paid on the order and not shipped, I don't understand why it can't be canceled. I want the product... but not for the payment to be blocked with no response.
alvaro@ebay
Hello,
Please keep in mind that sellers are not required to accept a cancellation request sent by a buyer, although they may do so, as long as the item has not been marked as shipped. If you have changed your mind about buying an item and do not wish to purchase it, and the seller does not accept the cancellation request, you will have to wait to receive it, and if the seller accepts returns, you can open a return request, in which you would be responsible as the buyer for the return shipping costs.
Check out this link for information on the process for cancelling an order.
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This space is for peer-to-peer comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or at the bottom of each page, you can see the link to contact our customer service channels
felidonat_0
OP2 years agoThe thing is, the order doesn't show as sent, only as paid, and I paid for it a week ago.