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The item I bought has not arrived
Good afternoon, I bought a women's perfume and it hasn't arrived even though it was supposed to come today
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Good afternoon, I bought a women's perfume and it hasn't arrived even though it was supposed to come today
alvaro@ebay
Hello,
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages,from where you can request assistance in Spanish when you contact us.
What you mention seems perfectly normal, since if your order has been shipped internationally, there may have been a slight delay.
We would like to reassure you, as your purchase is covered by the Customer Guarantee Program, in the rare event that you do not receive it by the estimated delivery date shown in the order details.
We recommend that you review both the estimated delivery date of your order and the tracking number provided by the seller, and remember that you can receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link for information on how to open a claim for an item not received.
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