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I haven't received my order.
I haven't received my order. The seller won't take responsibility and eBay is washing its hands of it. They don't offer any guarantee, it's a lie. They keep your money and your order. Scammers
1 comment
cinthia@ebay
Hello @bealons0,
Thanks for your message. I understand that you haven’t received your item. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven’t received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this happens on some occasions. If you don’t get a response from the seller, it’s important that you check the estimated delivery date in your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and support our guarantee, if you’re still within these 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Request Help from eBay".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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