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Shipment not arriving
I haven't received the shipment and the tracking number provided gives an error, the seller isn't responding
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I haven't received the shipment and the tracking number provided gives an error, the seller isn't responding
alvaro@ebay
Hello,
We’d like to reassure you, as your purchase is covered by the Customer Guarantee Program, in the rare event that you do not receive it by the estimated delivery date indicated in the order details.
We recommend that you check both the estimated delivery date of your order, and remember that you will be able to receive protection if you open a claim within 30 days after the estimated delivery date. Check this link for information on how to open a claim for an item not received.
Once you do, if the seller does not offer you a solution within 3 business days, you will have the option to ask eBay to step in by selecting the 'Ask eBay to step in' option once it is available, and under no circumstances close the claim until the seller has offered you a solution.
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