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My order hasn't arrived
Hello, I haven't received my order from abroad, and the shipping company says they've come twice and I don't know which shipping service I should call to track my package.
The shipment comes from Japan
1 comment
cinthia@ebay
Hello @juanarel_2,
I understand that you haven’t been able to see who the carrier for your package is; you’ll find this information in your purchase history > Order Details > Tracking number > Carrier
If you don’t receive the item on the estimated delivery date, then I ask you to open a case to back up your protection. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven’t received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number hasn’t been updated, since this happens sometimes. If you don’t get a response from the seller, it’s important that you check the estimated delivery date on your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you’re still within those 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you’ll be able to request eBay’s help if you go into the case from your account and click the option "Request eBay Help".
I hope this information helps.
Best regards
Cinthia
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