They won't accept my refund for an item not received | Help Among Users

marodr516 · 2024-10-04T18:18:24.395000Z

Good morning, In the month of August, I supposedly received two orders from the same seller, on different days, that were never received. The seller marked it as non-returnable and when I filed the claim, Ebay told me they would refund one, but the refund never reached my bank account. The other order from the same seller, which also never arrived and for which I requested a refund, the seller denied it too, and Ebay sent me an email warning me for requesting a refund for items already delivered. I receive the orders at a mailbox from a company and I have a letter certifying that this company states that neither of the two orders from the same seller have been received; other orders of the same product from other sellers have been received.But now it says the case is closed and I can't make a claim, in total it's more than 120 dollars, and it's not right that I can't find a way to speak with Ebay about this. If you can help me, I would appreciate it

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They won't accept my refund for an item not received | Help Among Users | eBay Spain