They don't reply to my messages | Help Among Users

crisgonzle-9 · 2023-12-22T16:01:52.555000Z

I bought two phones from the same store. Both had issues, I returned one and they refunded me, and when I returned the other they no longer respond to my messages. The phone has already arrived at their warehouse in Italy and we agreed that they would send me a new one. But they aren't responding. What can I do?? Or have I been left without a phone and without my money

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