Locked
Discussion interactions are currently paused.
My order hasn't arrived
It's already been a month since I ordered it and every time I check the package tracking it just says shipped, it hasn't even reached the second level of delivered. I'm waiting for the package eagerly and nothing. Sorry for the redundancy, but I paid for it all at once, no installments.
1 comment
cinthia@ebay
Hello @mel-783544,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven't received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number hasn't been updated, as this does happen sometimes. If you don't get a response from the seller, it's important that you check the estimated delivery date on your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you're still within these 30 days. You can open the case here, this will alert the seller to start the refund process and communication between the seller and you.
If the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if that is not the case, the carrier must open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It's rare for sellers to ignore your request for help, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Pedir Ayuda de eBay".
I hope this information is helpful.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help, in this channel we will not be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.