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The product hasn't arrived and it shows as delivered
Hi, it says delivered but I haven’t received anything
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Hi, it says delivered but I haven’t received anything
cinthia@ebay
Hello @sermsgi0,
Thank you for your message. On eBay, we have eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can begin the process of requesting a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
In case the tracking number shows that there was a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier must open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for Help".
I hope this information is helpful.
Best regards
Cinthia
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