Locked
Discussion interactions are currently paused.
Customer service isn’t paying attention to me
Hello, I have money on hold because I changed my bank account and it won't let me add the new one, I've asked customer support for help more than 10 times and they haven't solved anything for me, in fact I don't even know if the ones replying are people because it's like they don't even recognize the message, and if this keeps going I'll file a complaint
1 comment
cinthia@ebay
Hello @fotos-antiguas,
Thank you for your message. As an eBay seller, you will receive payments in the bank account you have linked. If your bank account details are not up to date or you want to receive payments in another account, you will need to update those details in the Payments tab of the Seller Dashboard or in Payments in My eBay.
To receive the help you need, you will need to contact my colleagues through our Help Pages, where you will need to go to the bottom of the page in the Contact Us section and one of my expert Payments colleagues will help you update your account and receive the funds.
I hope this information is helpful.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.