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They haven't sent me my item
I bought an item and they charged me on November 30, and today is December 4 and they still haven’t shipped it, and I’ve written to the seller several times and they don’t answer, and I need the item.
1 comment
cinthia@ebay
Hello @josechely1973,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven’t received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number hasn’t been updated, as this sometimes happens. If you don’t receive a response from the seller, it’s important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below I’ll show you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help by going into the case from your account and clicking the option "Request eBay Help".
I hope this information is helpful.
Best regards
Cinthia
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