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The seller's label isn't arriving
The seller accepted the return and told me he would send me the label. It popped up that I sent the label, but it hasn’t arrived in my email. I’m asking him for it and he says he sent it. He must not be attaching it somewhere on eBay. Have any of you ever had labels sent to your email? I have 10 days to send the item, but how do I send it without his label?
1 comment
cinthia@ebay
Hello @s_sv-17,
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you're covered by the eBay Customer Guarantee.
I understand that you already opened a case, but the seller still hasn't sent you the return label, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed after the case was opened or we won't be able to help you after that time, so it's important to keep an eye on the dates.
I trust this information is helpful.
Regards
Cinthia
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