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My order hasn’t arrived
Hi, it turns out I placed my order on December 11 and paid for expedited shipping international, and in theory it should have arrived by now, but they don’t respond to any messages and I don’t have the order tracking that they supposedly should have given me, so if anyone has had a situation like this before and can help me solve it, eBay
2 comments
alvaro@ebay
Hello,
We’d like to reassure you, since your purchase is covered by the Customer Guarantee Program , in the rare case that you do not receive it within the estimated delivery date indicated in the order details.
We recommend that you review both the estimated delivery date of your order and the tracking number provided by the seller, and remember that you may receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details.
Once you’ve done that, if the seller doesn’t respond or offer a solution, after 3 business days you can ask us for help so we can try to find a solution for you.
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chegarr84
OP1 year agoOkay, thank you very much. I paid for the expedited international shipping and it should have arrived in 7 days, and I bought it on December 11, so I think the eBay seller has scammed me. eBay says I can ask for help starting on January 27, so I’ll do that