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They won’t refund me for a canceled purchase
After making an incorrect purchase, the seller automatically accepts the refund and the emails about it arrive correctly. But twice they have refunded the amount and charged me again.
The seller says they have made the refund and that I should contact eBay, which is impossible.
The issue is that I paid 200€ euros and I can't get them back.
1 comment
alvaro@ebay
Hello,
From what you mention, you have nothing to worry about
If you received confirmation of a refund issued by the seller after the seller accepted your request to cancel an order, you can check whether that refund was issued by clicking on 'View details' in your account's Purchase History, after locating the order you are referring to.
Please note that once issued, refunds can take between 3-5 business days to be completed and visible in the payment method you used to complete a purchase. We would recommend contacting your bank to understand the timeframes it may take to transfer those funds to your card. Also, if you need help verifying whether that refund was issued, you can contact through this page.
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