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I can't contact eBay to request a refund for the order
November 3, 2024
EBAY CLAIM ORDER 04-12217-96347
There is no human way to contact EBAY; it has been impossible for me, the order N.º de pedido: 04-12217-96347
has not been delivered and the shipping tracker has shown no updates since October 31, 2024 this is
unacceptable, a disgrace, given the reasons stated I request Ebay buyer protection for a refund
Reply to this urgent email or I will file a claim with VISA to get my money back from the bank
SINCERELY : Vicente Hernández Pardos
EBAY SPAIN CUSTOMER
1 comment
cinthia@ebay
Hello @bomboncico187,
Thank you for your message. I understand that you have not received your item and you will need to open a case. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can begin the process to request a refund and back our guarantee, if you are still within these 30 days. You will be able to open the case here, this will alert the seller to begin the refund process and communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for Help".
Best regards
Cinthia
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