I can't refund buyers and the card I have is still valid | Help Among Users

gonzalezgracian-0 · 2025-06-07T09:31:21.408000Z

I can't refund or cancel any order that buyers place with me. I've even had to refund through PayPal on my own, losing eBay's fee. The card I have is valid and I can receive payments, but to send a refund it keeps asking me over and over for a payment method. I enter the card information without errors and it asks for the same thing again; no matter how many times I try,,, it's a serious problem because I end up looking really bad with buyers, and it's eBay's responsibility

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I can't refund buyers and the card I have is still valid | Help Among Users | eBay Spain