I can't track the shipment of an item I bought as a guest | Help Among Users

nicola_2743 · 2025-06-22T05:45:06.426000Z

I bought an item as a guest if I'm not mistaken and I got the confirmation email and everything was perfect. About 3 days later I want to check the product shipment from the email and when I go into the app it shows as if I hadn't bought it from the account I have now, this is somewhat understandable, but I went to the help page to track an order for an item that was bought as a guest and it lets me enter the order number to send me an email, but the email never arrives. But there's also another way, which is to enter the email with which I bought the item and a number of days since the purchase, but when I do that the email still doesn't arrive with the tracking details. I don't know what else I could try in order to track the shipment

Discussions

I can't track the shipment of an item I bought as a guest | Help Among Users | eBay Spain