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I didn't receive the ordered item.
I have had an unresolved case since 25-01-2024 for an item not received, and they still haven’t resolved the issue for me.
Since then I’ve been getting the same response: "They are reviewing the case and will contact me soon." How long do I have to wait for the problem to be solved?
Thank you
1 comment
cinthia@ebay
Hello @ire_514
Thanks for your message. At eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not get a response from the seller, it is important that you check the estimated delivery date on your transaction, because our guarantee protects you for up to 30 days after the estimated date.
Below I’ll explain how to open the request yourself so you can start the process to request a refund and support our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller to start the refund process and the communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not receive a response after three days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help".
Best regards
Cinthia
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