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No confirmation email received
I just placed an order as a guest but haven’t received a confirmation email
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I just placed an order as a guest but haven’t received a confirmation email
cinthia@ebay
Hello @mariadelsanche_0
Thank you for your message. I understand that you have completed a purchase using a guest account and if you have not received the purchase confirmation email.
This can happen for 2 reasons:
1) Your purchase was not successful and that is why you have not received the confirmation email. If the amount has been deducted from your account, this was a pre-authorization from your bank and you will need to call them to ask them to refund the funds to your account. You can send your seller a message to ask whether they have received your order; if the confirmation is negative, contact your bank for the refund.
2) The purchase was successful but you did not enter the email address correctly. This has happened to many buyers using guest accounts, and if they have forgotten a letter or a dot, they will not receive the confirmation email.
I hope this information is useful.
Best regards
Cinthia
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