No refund as promised by seller

Question

Hi My order was returned to the seller who promised to refund my purchase. Despite several attempts to get my refund. many thanks for your help

cinthia@ebay · Accepted Answer

Hello @nvwhayes,    Thank you for your message. I’m not sure that you have opened an official case on eBay, but in order to protect you, you will need to open a case. On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you are covered by the eBay Customer Guarantee. You can return it even if the seller's returns policy says they do not acc...