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My order won't go through
I bought a mobile phone on 29/07/2024 and it doesn't appear in the order history, so I can't claim the warranty for a fault the phone has. What can I do?
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I bought a mobile phone on 29/07/2024 and it doesn't appear in the order history, so I can't claim the warranty for a fault the phone has. What can I do?
cinthia@ebay
Hello @albtapias0,
Thanks for your message. I understand that you can't see this purchase in your purchase history, so it's likely that you made the purchase using a guest account.
The best option would be to contact our customer service team here: https://www.ebay.es/help/account/signing-ebay-account/signing-ebay-account?id=4191. Although our support team won't be able to help you cancel the order, they can email you the order details and also any tracking information when the item is shipped.
You can contact them through the "Need more help?" link, section at the bottom of our help pages. To get the transaction order number, it must be in the transaction details in your PayPal account or on your bank/credit card account. The transaction details should say something like "ebay O* XX-XXXXX-XXXXX". The "XX-XXXXX-XXXXX" will be the order number, which you can use to get the order details.
You can also visit this page to get more information on how to get help. Thanks for letting me explain this to you today.
I hope the information is helpful.
Best regards
Cinthia
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