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Couldn't it be delivered?
Following up on my OEM obi article, the e-Bay tracking system tells me it could not be delivered, why could it not be delivered? I have no record of this item having arrived at my home.
1 comment
cinthia@ebay
Hello @arma_4872,
Thank you for your message. I understand that the tracking number indicates that the carrier has attempted to make a delivery but you have not received any information. In this case, you should contact the carrier directly to ask them to try delivering the item again or for you to pick it up at one of the nearest offices.
If this is not possible, you should contact your seller and open a request. Below, I’ll explain how to open the request yourself so you can start the process to request a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can help you.
I remind you that eBay is not the carrier and you should find out who the carrier is using the tracking number.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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