Locked
Discussion interactions are currently paused.
I don't have a tracking number
I bought from a user with very good ratings, although they had a few negative ones. My order should have arrived today… but I don’t have a tracking number, and the seller isn’t responding to my emails. Any solution or anything that could help me?.
do orders usually arrive on the date the buyer says or are they delayed?
despite everything, on my page’s tracking it looks like paid, but it doesn’t get to the next step… I don’t know what to do, whether to cancel the order or not.
1 comment
cinthia@ebay
Hello @akas914,
Thank you for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, since this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
In case the tracking number shows that there has been a successful delivery at your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier will have to open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay to step in".
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links, or at the bottom of each page, you can see the link to contact our customer service channels.