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Lost item
I placed an order on November 1 for an item that should have arrived on November 11 and it still hasn't arrived. I contacted the seller on December 12, but I didn't get a response. I tried every possible way to reach eBay, but they aren't responding either. Is there any way to speak with the right person to sort this out?
1 comment
alvaro@ebay
Hello,
We’re sorry to read what you’re saying. Please keep in mind that eBay offers protection in situations where a buyer does not receive an order, if you open a claim within 30 days after the estimated delivery date shown in the order details.
If more than those 30 days have already passed, and the seller does not respond, we suggest exploring the options available outside of eBay, and for the future, please remember that to receive protection under our Customer Guarantee Program, it is important that you open a claim within the stated time limits.
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