Beware of eBay's fake guarantee | Help Among Users

daviasturias · 2026-01-01T10:43:48.500000Z

I make a purchase of a product covered by eBay's guarantee.At no point does anything arrive after a month. Several times out for delivery ,, me at home waiting all day and nothing arrives. DHL has been falsely marking a product as out for delivery and has not delivered it or contacted me at any point. I try to call DHL ,, impossible to locate.I ask for help as I am covered by eBay's guarantee requesting a refund. and BE CAREFUL that eBay says,, that since it has been out for delivery they close the case and off you go.ABSOLUTELY violating their policy that I put below,, which is that if I do not receive the order or it arrives damaged I am covered by it. eBay never again. Thousands of euros spent on collector models etc,, I can live without them. This says : The buyer does not receive an itemThe item received by the buyer does not match the listing, for example:The seller has sent the wrong item, orThe item arrives broken, damaged or defectiveThe seller does not comply with the returns policy stated in the listing

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Beware of eBay's fake guarantee | Help Among Users | eBay Spain