Locked
Discussion interactions are currently paused.
I forgot to put the street number for a delivery, what should I do?
I forgot to put the street number to receive a shipment; I put the floor but not the street number
¿ how can you help me correct this error?
3 comments
alvaro@ebay
Hello
If you made a mistake when entering your address for an auction you won, your best option is to contact the seller and send them a request to cancel the order.
As an online trading platform, we would not have the possibility of cancelling an order; only sellers can do that, and for that reason we advise you that in the future you always check that the address you include when completing a sale is correct. Keep in mind that if the item has already been sent or marked as sent, the seller will not be able to cancel the transaction. Therefore, your best option is to try contacting the seller to see if they can cancel the order, so they can relist the item and you can buy it again, this time entering the correct address.
-------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won't be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels
joseepantoja_0
OP2 years agoI was modeling it backwards when ordering an item; I forgot to mention the street number in my address
alvaro@ebay
Hello,
As we explained to you previously, if you have made a mistake when entering your address for an auction you have won, your best option is to contact the seller and send them a cancellation request for the order.
Please note that only sellers can cancel an order and therefore we advise you that in the future, always check that the address you include when completing a sale is correct. Therefore, your best option is to try contacting the seller to see if they can cancel the order, so they can relist the item and you can buy it again, this time entering the correct address.
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we will not be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels