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Order cancellation requested
I requested the cancellation of my order one hour after making the purchase with a credit card, indicating that due to customs regulations in Colombia, military clothing cannot be imported. It has been two days since the purchase, and the seller has not responded. What can I do about this?
1 comment
alvaro@ebay
Hello,
For users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and if you need to receive assistance from eBay, you can do so through the eBay.com help pages at this link: https://www.ebay.com/help/home
As an online marketplace, we would not have the possibility of canceling an order, only sellers can do that.
Please note that if the item has already been shipped or marked as shipped, the seller will not be able to cancel the transaction. Therefore, your best option is to try contacting the seller to see if they can cancel the order. We leave you this guide with more information on requesting the cancellation of an item.
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