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PackLink: Terrible shipping manager
I don’t feel like writing out the whole chronology of events again, since I’m pretty tired of writing into the void.... In short, because of a Packlink error, in changing the status of my order from "ready to send" to "shipped" and later "received", I’m caught up in something that has nothing to do with me and directly affects the resolution of the sale of some goods, which were already delivered to the buyer on August 13, even though he sold it and profited from it etc etc etc, good for him.....but because of PACKLINK, by not updating the status of my order (they left it as "ready to send") and as a result, because of the guys at Ebay, not being able to confirm in the tracking that the order had been delivered, (a lie, they told me it had already reached its destination), under signature. Ebay is withholding a large amount of money from me until they receive that document. I’ve filed several complaints with ebay, several complaints with Packlink, several complaints with Correos (the shipping company). Ebay tells me it has to receive the signed confirmation or a conversation between members, confirming that the order has arrived, the confirmation is impossible because of Packlink and Correos, but they have the confirmation of the conversation between members.....but they don’t care. In my 2 complaints to correos they only tell me that the responsibility is Packlink’s and in the almost ten emails I’ve sent to packlink, the response is that they are requesting the carrier’s delivery note from the delivery center, but that they are waiting and requesting it, even escalating the complaint to the maximum, according to them. IT’S A SHAME EBAY. They only demand rules and keep charging and charging but they don’t defend the seller. I really don’t get it....
